ZenBusiness vs LegalZoom (Honest Review): Who’s the Winner?
ZenBusiness and LegalZoom are both hard-hitting competitors countless business owners have trusted to help form their limited liability companies (LLC). But, which of these two companies should you trust to help form your own LLC.
Let’s take an honest look and compare these companies head to head to help you decide.
- Jump to The Winning LLC Service Description
- Our Comparison Points
- Quick Overview of The Winner
- LLC Service #1: ZenBusiness
- ZenBusiness Starter Package
- ZenBusiness Pro Package
- ZenBusiness Premium Package
- Additional Services
- Customer Service
- Ease of Use
- Turnaround Time
- ZenBusiness Positive Reviews
- ZenBusiness Negative Reviews
- LLC Service #2: LegalZoom
- Packages and Prices
- LegalZoom Economy Package
- LegalZoom Standard Package
- LegalZoom Express Gold Package
- Additional Services
- Customer Service
- Ease of Use
- Turnaround Time
- LegalZoom’s Positive Reviews
- LegalZoom’s Negative Reviews
- Final Thoughts
Our Comparison Points
The key points we’re going to use to compare these two companies include:
Quick Overview of The Winner
After considering all of these points, we believe ZenBusiness is the better choice for forming an LLC. They offer more features at a better price. ZenBusiness’s lowest tier package is $49 compared to $79 for LegalZoom.
Another feature that ZenBusiness does a much better job on is turnaround time. ZenBusiness has a 2 to 3 week turnaround time for their lowest tier package; whereas, LegalZoom tries to process its lowest tier orders in 30 days.
LegalZoom is a reputable company that provides good service. We just believe that ZenBusiness does a slightly better job at a better price.
LLC Service #1: ZenBusiness
ZenBusiness offers multiple packages at different pricing points, including the Starter, Pro, and Premium Packages. Let’s take a look at each.
Review count: 4500+
Form an LLC today with ZenBusiness for only $49. They Have 98% customer satisfaction rating and over 4500+ verified reviews.
ZenBusiness Starter Package
The ZenBusiness Starter Package costs $49 dollars per year plus the state filing fee. But, for the price, you will get a variety of services to help file your LLC and get it started. This includes many of the most important services your business needs to form your LLC and at a very low price compared to competitors.
This Package includes:
All of these services are critical to getting your LLC formed. However, the standout one here is including registered agent service. This is important to remain compliant with state requirements.
Also, it is incredibly helpful for corresponding with state agencies, including the Secretary of State, and ensuring you receive important legal documents. Most LLC formation services do not include a registered agent with affordable packages. A regular registered agent service often costs twice as much as the entire package from Zenbusiness.
Luckily, it is possible to choose this package and still add on additional services that your business really needs. This includes rush filing speed to get the job done quickly. You can also choose to have ZenBusiness provide you with a business domain or a professionally created business website. Let’s take a look at what is included in the higher-priced packages and at what cost.
ZenBusiness Pro Package
The ZenBusiness Pro package includes, even more features beneficial for forming an LLC and getting your business started. However, this comes at an increased price of $149 plus state fees. But for new business owners who aren’t comfortable dealing with tax preparation and filing or other financial matters, it can be a great deal.
The features of this package include everything included in the previous package as well as:
This package includes multiple features designed to help your business get its financial footing, and the foremost among these is an EIN. ZenBusiness will file with the IRS for this critical code which identifies your company as a legal entity.
This EIN number is necessary to allow your LLC to open a business bank account. In addition to the included template for passing a banking resolution, this number will allow you to open a business bank account and get your finances in order and business running.
In addition to this, an EIN will allow your business to obey tax laws and hire employees. If dealing with the IRS doesn’t sound like a good time, this package will be worth it.
ZenBusiness Premium Package
The Premium Plan costs $299 plus state filing fees and provides all the features of the other packages plus a:
The premium plan offers several excellent features for setting your business up online, but best of all, rush filing service will complete your filing quickly with priority over other packages.
ZenBusiness offers some services that you may find useful for your LLC. We will list a few of these.
ZenBusiness has customer service hours from 8 a.m. to 8 p.m. CT on weekdays and 10 a.m. to 7 p.m. CT on Sunday. They have polite and knowledgeable customer service agents who provide timely, accurate responses to questions. They receive primarily positive reviews.
Ease of Use
ZenBusiness is very easy to use. They have forms that are simple to fill out, allowing you to start your LLC with ease. The whole process shouldn’t take more than 20 minutes. Once you have filled out any necessary forms, you can find all of your information organized and ready for you to access on ZenBusiness’s online dashboard.
The turnaround time for your LLC formation will depend on the package you choose. This could be anywhere from 2 to 3 days to 2 to 3 weeks. However, this could vary a bit depending on the processing time for your state of formation. But, overall, their turnaround times tend to be as fast or faster than other LLC formation services.
ZenBusiness hasn’t been in business for as long as many other similar companies, but they’ve earned a good reputation for providing excellent service to their customers. They are now one of the top LLC formation companies.
Here are a few positive and negative reviews for this service to help you get an idea of what this service has to offer.
ZenBusiness Positive Reviews
“Excellent service and I highly recommend using them.
They were fast and efficient and took the headache out of me having to worry and do all the necessary documents for filing. I would use them again for sure…”
“The process was very quick and efficient. I shopped around before committing to purchasing. I called their customer service line to get more information and the representative was very helpful. I’m am very pleased with everything. The formation processing date was actually quicker than what was estimated.”
ZenBusiness Negative Reviews
” Everything was smooth until I found out I couldn’t add my logo or own pictures to the website. Seems like a basic function that Zen failed to implement. I was attractive to Zen because it seemed to offer everything under one platform, but the website portion is essentially a waste of money.”
” The main issue is with the website. The web site’s user friendliness leaves a lot to be desired. Otherwise, everything else has been pretty solid so far. I am hopeful that the service continues to show its value. Too bad that the website is not up to parr and so hard to use and customize.”
LLC Service #2: LegalZoom
Like ZenBusiness, LegalZoom offers multiple tiers of packages bundling some of their most commonly used services. So, let’s take a look at their features and prices.
Review count: 2850+
Form an LLC today with LegalZoom starting from $79 + state fees. They have above-average customer satisfaction rating and over 2850+ verified reviews.
Packages and Prices
LegalZoom has three tiers of packages, which is common for LLC formation services. The tiers are Economy, Standard, and Express Gold. LegalZoom also offers a number of services in addition to these packages. First, we’ll discuss LegalZoom’s packages, and then we will discuss their additional services.
LegalZoom Economy Package
This is LegalZoom’s lowest tier package and costs $79 plus state filing fees, and has a processing time of approximately 30 business days. It has a number of useful features, including:
This package provides the basic services to complete your filing, plus the added bonus of ensuring your chosen name is available.
LegalZoom Standard Package
The Standard Package costs $329 plus state filing fees and has a processing time of approximately 15 business days. This package includes everything in the Economy Package plus:
LegalZoom Express Gold Package
The Express Gold Package costs $349 plus state filing fees and has a processing time of approximately 7 to 10 business days. This package includes everything from the Economy and Standard Package plus:
LegalZoom guarantees your satisfaction and will refund their fee for the first 60 days if you are not happy with their service. This does not include the fees you pay directly to third-party service providers. It also does not apply to fees paid for filing once your paperwork is submitted.
LegalZoom also offers a number of additional services that can be useful for someone forming an LLC. Some of these are:
LegalZoom has customer service hours from 5 a.m. to 7 p.m. PT on weekdays and 7 a.m. to 4 p.m. on weekends. They have agents that are capable of helping you with most issues that you’re likely to have in forming your LLC. Additionally, they have longer customer service hours than many similar companies. Better yet, they are available on weekends. Also, if you form an LLC with LegalZoom, they will provide you with lifetime customer service.
However, customers are not satisfied with everything about their customer service. Mainly, many customers have a lot of trouble contacting customer service over the phone. This isn’t unusual for a large company, but it does upset customers.
Ease of Use
LegalZoom has a simple process that will allow you to easily place your order and register your LLC. You’ll also be able to quickly pay your state fees. So, the whole process is finished pretty quickly. However, LegalZoom does have a number of upsells throughout the process, which can be annoying.
LegalZoom has a reasonable turnaround time for their Standard and Express Gold Packages at approximately 7 to 15 days. However, they don’t rush their Economy Package orders, which can take a long time. LegalZoom attempts to process Economy Package orders within 30 business days, but they don’t guarantee this.
LegalZoom has an excellent reputation. They have many years of experience since they’ve been in business since 2001. They’ve helped millions of business owners start an LLC. So, they know what they’re doing, and their satisfied customers leave reviews that show it.
Let’s take a look at a few positive and negative reviews to get an idea of what customers think of this company.
LegalZoom’s Positive Reviews
“I really like the approach that LegalZoom takes. I moved quickly and confidently through the entire process because of their support, and I like that a lot.”
“My experience with LegalZoom has been outstanding. They set my business up in record time and have helped me with setting up my business account with my bank. I highly recommend them.”
LegalZoom’s Negative Reviews
“Very difficult to get in touch with customer support took me 2-3 days to get my questions answered. My LLC filing was delayed by the state government and I was never notified by LegalZoom until I logged into my account and checked my status. The only time LegalZoom emailed me was about promotions trying to steal more money from me. I 100% would not recommend this company to anyone. This company is definitely not transparent with its consumers and is pricey.”
“Absolutely horrible experience. They made a mistake forming my corporation and instead of taking 1 month for incorporation we are going on 6 months and they do not know what is going on and their customer service is useless. You are on hold for 2-3 hours each time and nothing gets accomplished. I wish I had never used them and do not recommend.”
LegalZoom and ZenBusiness are both incredible companies that provide solid products; however, ZenBusiness is the better overall deal. Zenbusiness offers more LLC formation services at a lower price than LegalZoom.
ZenBusiness offers an impressive set of bundled services at a very low cost and with few disadvantages. LegalZoom offers the same products, generally at a higher cost, with generally less positive customer reviews. We have to call this one in ZenBusiness’s favor.